Refund & Cancellation Policy

Scope

This Policy applies to academy course bookings, private training, and other paid training services unless a specific written agreement states otherwise.

Student Cancellations

Cancellation eligibility and refund amount depend on how much advance notice is provided, expenses already incurred, the course type, and whether the seat can reasonably be filled.

• Requests should be submitted in writing from the student’s registered email address.
• Refunds are not guaranteed after a course has started.
• Failure to attend without notice may be treated as a no-show.

Transfers and Rescheduling

RDSA may permit a transfer to another session when space is available. Transfers are not complete until confirmed by RDSA. Price differences, transfer limits, or administrative fees may apply where disclosed.

Academy Changes or Cancellations

RDSA may postpone, relocate, combine, modify, or cancel training because of weather, range restrictions, instructor availability, safety concerns, emergencies, low enrollment, equipment issues, or circumstances outside reasonable control.

When RDSA cancels and does not provide a reasonable replacement, the academy may offer a refund, credit, or transfer, depending on the circumstances.

Refund Method and Timing

Card refunds are normally returned through the original processor. Zelle refunds are sent manually and recorded with a transaction reference. Processing time depends on the payment provider and financial institution.

RDSA may require identity or transaction verification before issuing a refund.

Potentially Nonrefundable Items

Deposits, payment-processing charges, custom materials, range fees, ammunition, equipment rentals, background-check charges, third-party fees, or specially ordered items may be nonrefundable where disclosed and permitted by law.

Unsafe Conduct and Removal

A student removed for unsafe, unlawful, threatening, intoxicated, or seriously disruptive conduct may be ineligible for a refund to the extent permitted by law.

Payment Disputes

Before filing a chargeback or payment dispute, contact RDSA so the academy can review the booking, payment, attendance, cancellation, and communication records. Fraudulent or abusive disputes may result in account restrictions and collection of lawful costs.

Booking & Rescheduling Policy

• A reservation fee equal to 50% of the course value is required to hold a seat unless the booking page states otherwise.
• Classes must be paid in full at least 24 hours before the scheduled class. A student who is permitted to pay at the range may be charged an additional $25 administrative fee.
• Confirmed classes, whether fully paid or secured by an accepted deposit, are transferable but nonrefundable, subject to the conditions below.
• A class may be rescheduled without penalty when written notice is received by email or through the RDSA system at least 7 calendar days before the class. The amount paid will be issued as full credit toward a future class.
• A $50 rescheduling fee may apply when the requested replacement date is more than 30 days after the original class date.
• For notice received 6 days or fewer before the class, or for a no-show without prior written notice by email, text message, WhatsApp, or the RDSA system, a $100 rescheduling fee may apply.
• Range fees and standard targets are included in the course price. Ammunition is not included. Students should plan for approximately 200–300 rounds per person, per course, unless the course description states otherwise.
• Only registered and paid students are permitted in the classroom or on the range, except where RDSA expressly authorizes otherwise. This restriction is based on range-access, insurance, and liability requirements.
• Pistol rentals may be available for $50 per class and may include a pistol, holster, three magazines, and a two-magazine carrier. Ammunition and a belt are not included unless expressly stated.
• Rifle, shotgun, or other firearm rentals may be available only by special request made before the course and are subject to availability.
• In a genuine emergency, limited quantities of 9mm ammunition may be available for purchase at the range through approved payment methods such as Zelle, Venmo, or cash. Availability and price are not guaranteed.
• A Florida concealed-carry course-completion certificate is included with the Pistol 101 course when the student satisfactorily completes the class and all requirements. The certificate will be sent electronically.
• A rain check or course credit will be issued only when the hosting range closes because of lightning or another qualifying safety condition. This is a credit, not a cash refund.
• All official booking, payment, transfer, cancellation, and rescheduling communications must be made through the RDSA system or in writing by email. RDSA may also accept text or WhatsApp notice for urgent scheduling matters, but telephone calls alone are not sufficient notice.
• No alcohol, illegal drugs, or impairing substances may be consumed before, during, or immediately after class activities. RDSA may refuse, pause, or end training at any time when safety, fitness to participate, conduct, or legal compliance is in question.

Questions: Students should use email, text message, WhatsApp, or the RDSA system. Telephone calls are not the preferred communication method for booking or policy matters.